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If you don’t know the answers, ask! At the end of the day, you’re in this business to work with customers to fill their needs. In order to do that effectively, think about what they must be feeling on the other side of their problem. Your approach will change, and customers will pick up on it and reap the benefits. Curiosity is Needed! Curiosity may have killed the cat, but it won’t kill the sales deal. In fact, your natural curiosity – or what your mother may have called nosiness – may make the difference between a big mission and a zero-sum bottom line.
Curiosity goes hand-in-hand with both listening and empathy; you put those three together and you’re golden. to suss out your customer’s needs. Prompt them to think about where they’re at, where they want to go, and what you can do to help Lebanon Phone Number Data get them there. Not only will you be able to gain a clearer understanding of your client’s needs, but you’ll also show them that you are ready, willing, and able to help – and that you care enough to do so. Ability to Make People Smile If you love cracking jokes or just have a demeanor about you that makes everyone want to spend time with you at parties,
channel that energy each time you meet with a customer. People will smile when they feel fortable and at ease, but many times a potential client will put walls up to not seem overly eager or gullible. The ability to crack those defenses a bit will go a long way. There are several ways to do this depending on your personality and style. If you happen to fumble a pen or accidentally mute yourself on a video call, a small crack at your own expense can drastically lighten the mood. If you notice your client has a photograph of their children or family on their desk, wall or phone, ask them about the image and listen to the answer.
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發表於 2024-3-11 14:32:14